How to Decide Between Requested Apps and Custom Discovery

One of the most common onboarding decisions is whether a new application should be handled as a requested standard app or as a custom discovery request.

Use Requested Apps when

Choose requested standard apps when:

• the app fits a known or standard supported model
• the team expects a normal onboarding path
• the application can be provisioned using the standard application workflow

Use Custom Discovery when

Choose custom discovery when:

• the app is unusual or customer-specific
• the onboarding path is unclear
• additional technical or operational review is needed
• the standard model does not fit the request

Simple rule of thumb

If the application is known and standard, start with requested apps.

If the application is unclear, unique, or requires design-level review, start with custom discovery.

Best practice

When uncertain, prefer custom discovery instead of forcing an unclear request into a standard path too early.