Application Onboarding

Application Onboarding tracks the work required to prepare an application for operational readiness and go-live. This may include stage progression, validation checks, approvals, attachments, and comments.

What onboarding can include

Application onboarding may include:

• stage-based progression
• readiness milestones
• validation checks
• support model setup
• knowledge connection
• workflow state setup
• pilot and go-live review

Typical onboarding stages

Your environment may differ, but common onboarding stages can include:

• register application
• define scope
• connect knowledge
• configure support model
• configure escalations
• validate AI scope
• pilot
• go live

Validation and readiness

Onboarding also supports validation checks that help teams confirm whether an application is ready for broader operational use. These checks may cover:

• knowledge readiness
• support scope
• escalation paths
• pilot readiness
• go-live approval

Collaboration during onboarding

Supported work items may also allow:

• comments and activity
• attachments
• assignments
• approval workflows

Best practice

Treat onboarding as an operational readiness process, not only a setup checklist. Use comments, activity, validation, and approvals to make handoff and go-live decisions easier to review later.