Custom App Discovery

Custom App Discovery is used when an organization needs support for an application that is not already part of a standard catalog or predefined onboarding pattern.

What a custom discovery request does

A discovery request helps teams:

• capture the need for a custom application
• document requirements and context
• assign ownership
• track progress
• add comments and attachments
• convert the request into a real application when ready

Common statuses

Typical discovery statuses may include:

• pending
• in progress
• needs info
• completed
• rejected

Converting discovery into an application

When discovery is complete and the team is ready to operationalize the application, the discovery request can be converted into a real application record with onboarding artifacts and workflow setup.

Why discovery matters

Not every operational platform can be defined up front. Discovery makes it possible to bring custom, customer-specific, or unusual applications into the same governed operational model as standard apps.

Best practice

Use discovery comments and attachments to capture real implementation context. This makes conversion to a full application much smoother.