Use Comments and Attachments Together

Comments and attachments are most useful when they work together. A file provides evidence or detail, while a comment explains why that file matters.

Recommended approach

When uploading an attachment:

1. Upload the file 2. Add a comment describing: - what the file contains - why it matters - what action is needed next

Example

Instead of only uploading a diagram, upload the diagram and add a comment like: "This diagram shows the current dependency flow that is blocking onboarding. Please review before converting this discovery request into an application."

Best practice

Do not assume the next reviewer will know why a file was attached. Add a short explanation in the activity timeline.