How to Approve or Reject a Request

Approvers use the Approvals Inbox to review pending requests and decide whether to approve or reject them.

Before you start

Make sure:

• you are the assigned approver
• the request is still pending
• you have reviewed the title, description, attachments, and expiry context

Steps to approve

1. Open Approvals Inbox 2. Go to Inbox 3. Open the pending request 4. Review the details 5. Add a decision comment if needed 6. Select Approve

Steps to reject

1. Open Approvals Inbox 2. Go to Inbox 3. Open the pending request 4. Review the details 5. Enter a clear rejection reason 6. Select Reject

What happens next

After decision:

• the request status changes
• the requester may receive a notification
• the request remains visible in approval history
• the decision comment is stored with the request

Best practice

Always include a meaningful rejection reason. This reduces unnecessary follow-up and helps the requester resubmit correctly if needed.