Understand Approval Expiry

Approval Expiry is used to prevent pending approval requests from remaining open indefinitely. If a pending request reaches its configured expiry time without a decision, it is automatically marked expired.

Why expiry is important

Expiry helps maintain good governance by ensuring approval requests remain timely and actionable. It reduces stale decisions and makes it easier to identify requests that need to be resubmitted or updated.

What happens when an approval expires

When an approval request expires:

• its status changes to expired
• it can no longer be approved or rejected
• users may receive notifications about the expiry
• the request remains visible in approval history

How to avoid expiry

To avoid expiry:

• submit the request with the right level of detail
• assign it to the correct approver
• monitor notifications
• act on the request before its expiry time

Best practice

If a request expires, review whether the original request still applies. In many cases, it is better to create a new request with updated context instead of trying to reuse the expired one.