How to Reassign Work

Reassign work when the current owner is no longer the right person to handle a task, requested app, or discovery request.

Who this is for

• Onboarding
• FDE Supervisor
• Org Admin
• authorized operational leads

Supported work types

Depending on your permissions, you may be able to reassign:

• onboarding tasks
• requested apps
• custom discovery requests

Steps

1. Open the relevant page for the work item 2. Locate the assignment control 3. Select the new owner 4. Save the change if needed 5. Add a comment if the reassignment needs explanation

When reassignment is appropriate

Reassign when:

• scope ownership changed
• the current owner is unavailable
• the work requires a different skill set
• the original assignment was incorrect

Best practice

Do not silently reassign important work. Add a comment so the next owner understands why the item was moved.