Standard User Guide

Standard Users use NxtLayr primarily for self-service help and support requests. This experience is intentionally simpler than the operational views used by support and admin roles.

What Standard Users can do

Depending on configuration, Standard Users can:

• open My Support Home
• create new tickets
• review their own tickets
• use Knowledge Base
• receive notifications for updates
• use guided self-service support where available

Common pages for Standard Users

A Standard User may commonly use:

• My Support Home
• My Tickets
• New Ticket
• Knowledge Base
• Notifications
• Settings

Typical workflow

A common Standard User workflow may look like this:

1. Open My Support Home 2. Search the Knowledge Base 3. Create a new ticket if needed 4. Monitor updates from My Tickets 5. Review notifications for changes

Best practice

Start with self-service resources first, then create a ticket if the issue cannot be resolved through available guidance.