Roles and Permissions

Understand what each role can see and do in NxtLayr, including internal roles and customer-facing roles.

An overview of internal and customer organization roles supported in Version 1.

Oversee the platform across tenants and organizations, including request review, onboarding oversight, and platform administration.

Manage tenant-scoped organizations, application posture, onboarding visibility, and cross-organization operational health.

Manage the path from approved organizational intake to activation, requested app review, discovery coordination, and handoff readiness.

Focus on deeper technical execution, implementation, onboarding progression, and more advanced operational work.

Oversee delivery posture, discovery queues, operational risk, and higher-level workload coordination across technical execution teams.

Manage your organization's operational presence including applications, users, support posture, onboarding visibility, and entitlement awareness.

Oversee scoped operational work focused on specific applications, teams, or limited areas of responsibility within an organization.

Manage frontline support work focused on ticket handling, triage, operational updates, and coordinated escalation.

Use NxtLayr primarily for self-service help and support requests with a simpler, more focused experience.

Read-only summary experience providing visibility into operational posture, application readiness, support trends, and package usage.