Troubleshoot Attachments

If you cannot upload or open an attachment, this guide covers the most common issues.

Common issues

My file upload failed

Check:

• the file is not too large for your environment
• the file type is allowed
• your internet connection is stable
• you have permission to add attachments to that item

I uploaded a file but cannot open it

Check:

• the upload completed successfully
• the file appears in the attachment list
• your session is still valid
• the signed file link has not expired

I do not see the Attachments section

Attachments may not be supported on every page or for every role. If you expected the section to appear, check with your administrator.

I uploaded the wrong file

If deletion or replacement is not available in your environment, add a comment to the activity timeline explaining that the file should not be used and upload the corrected version.

Best practice

Add a comment after uploading an important file so other users understand why it was attached.