My Support Home Walkthrough

My Support Home is the primary support landing page for Standard Users. This walkthrough explains how to use it to find help, review ticket status, and decide what to do next.

What to review first

When opening My Support Home, first look at:

• open ticket count
• recent tickets
• Knowledge Base access
• quick actions

This helps you decide whether you need self-service help or a new support request.

Common next steps

From My Support Home, users often:

• open Knowledge Base
• create a New Ticket
• review My Tickets
• check recent ticket updates

Best practice

Use My Support Home as your main self-service entry point. It is designed to keep support simple and focused.