My Tickets
Updated 2026-04-25
Track status, recent updates, and open work for support requests you created or are allowed to view.
My Tickets shows the support requests you created or are allowed to view in your personal scope. This page helps you track status, recent updates, and open work without needing to search broader support queues.
What you can do on My Tickets
From My Tickets, you can:
- view your ticket history
- check the current status of each request
- open a ticket to review more details
- monitor recent updates
- identify which tickets are still active
Ticket information you may see
Each ticket entry may include:
- ticket title
- ticket number
- status
- priority
- update time
- link to full ticket details
When to use My Tickets
Use this page when you want to:
- check whether a problem is still being worked
- revisit a past support request
- review your open or recently resolved issues
- open a ticket details page for more context
Difference between My Tickets and Support Workspace
My Tickets is a personal or limited-scope view.
Support Workspace is typically broader and used by support or operational roles to manage shared queues and assignments.