Create a Ticket

Use tickets in NxtLayr to request support, report issues, ask for help, or document operational work that needs review and follow-up.

When to create a ticket

Create a ticket when:

• you are experiencing an issue with an application or workflow
• you need help from a support or operations team
• you need a request formally tracked
• you want updates and status visibility on a problem or request

How to create a ticket

1. Open New Ticket 2. Select the relevant application or category if prompted 3. Enter a clear title 4. Add a detailed description of the issue or request 5. Set priority if your role allows it 6. Submit the ticket

Tips for writing a good ticket

A strong ticket usually includes:

• what happened
• what you expected to happen
• when the issue started
• how often it happens
• any known impact
• screenshots or attachments if available

After submission

Once a ticket is created:

• it receives a status
• it appears in your ticket views
• support users may triage, assign, update, or escalate it
• you may receive notifications when it changes

Common ticket statuses

Statuses can vary by workflow, but common examples include:

• open
• in progress
• resolved
• closed

Best practice

Before creating a ticket, check the Knowledge Base to see whether a known fix or guidance article already exists.