Support Workspace

Support Workspace is the main operational page for users who manage support work. It is designed for triage, investigation, queue management, and ticket progression.

Who uses Support Workspace

This page is typically used by:

• Support Agents
• Org Admins
• Org Managers
• internal operational roles with support access

Standard Users may have more limited support views depending on their permissions.

What you can do in Support Workspace

Depending on your role, you can:

• review open tickets
• filter work by status, priority, or assignment
• open ticket details
• update ticket state
• escalate tickets
• use AI-assisted support workflows
• reference Knowledge Base content while working tickets

Why Support Workspace matters

Support Workspace is where operational teams move from visibility to action. It helps centralize ticket handling, reduce confusion, and provide a consistent process for support and escalation.

Common actions

Common actions may include:

• open ticket
• assign ticket
• update status
• add notes or comments
• escalate for deeper review
• hand off to another team

Best practice

Use the Knowledge Base and available AI guidance before escalating a ticket. This helps reduce duplicate work and improves consistency.