What is NxtLayr

NxtLayr is a role-aware operational platform that helps teams coordinate support, application onboarding, approvals, readiness, knowledge, and governed workflows in one place.

Who it's for

NxtLayr serves multiple audiences inside one product:

• **Customer organizations** running their own support and operations
• **Internal delivery teams** onboarding apps and provisioning new tenants
• **Platform operators** overseeing tenants, organizations, and governance
• **Executives and leaders** who need read-only operational visibility

What you can do with it

Depending on your role, NxtLayr lets you:

• create and resolve support tickets
• onboard standard and custom applications
• coordinate organization-level onboarding
• review and decide on approval requests
• manage notifications, comments, and attachments
• monitor entitlements and members

How the experience adapts

The platform is **role-aware**: your landing page, navigation, dashboards, and available actions all change based on the role assigned to you. Two users in the same environment may see entirely different surfaces — that is intentional.

Where to go next

• New to the product? Read **Getting Started with NxtLayr**
• Want a map of who can do what? Read **Roles and Permissions**
• Looking for your role-specific guide? See the role guides in this Help Center