Getting Started with NxtLayr

This guide explains how to begin using NxtLayr, including how to sign in, understand your landing page, navigate the product, and find the right workspace for your role.

Sign in

To access NxtLayr, sign in using your approved organization account. Depending on your environment, you may sign in with email and password or through your configured identity provider.

After sign-in, NxtLayr routes you to the correct starting page based on your role. Some users land on Command Center, while others may land on Tenant Overview, My Support Home, Executive Overview, or an internal operations dashboard.

Understand your role

NxtLayr is role-aware. This means your navigation, dashboards, and available actions depend on the role assigned to you.

Examples include:

• Super Admin
• Tenant Admin
• Onboarding
• FDE
• FDE Supervisor
• Org Admin
• Org Manager
• Support Agent
• Standard User
• Executive Viewer

If you believe you should have access to a feature that is not visible, contact your administrator.

Main navigation

The left navigation menu changes based on your role. It may include some or all of the following:

• Command Center
• Support
• Applications
• Knowledge Base
• Enablement
• Assurance
• Notifications
• Organization Members
• Entitlements
• Admin or Onboarding pages

You may also see role-specific destinations such as Tenant Overview, My Support Home, or Executive Overview.

Core concepts

Before using NxtLayr, it helps to understand a few core concepts.

Tickets

Tickets are support or operational requests submitted and tracked through the platform.

Applications

Applications represent systems or platforms being supported, onboarded, governed, or tracked in NxtLayr.

Onboarding

Onboarding includes the work required to prepare applications, requested apps, and organizational environments for readiness and go-live.

Approvals

Approvals are used for governed or controlled actions that require formal review.

Activity

Activity includes comments, system updates, assignment changes, and status changes associated with supported work items.

Attachments

Attachments are files uploaded to supported work items and approvals to provide context or evidence.

What to do first

If you are new to NxtLayr, start here.

Standard User

• Open My Support Home
• Review Knowledge Base
• Create a ticket if needed
• Check My Tickets for status updates

Support Agent

• Open Support Workspace
• Review assigned work
• Use Knowledge Base and AI assistance
• Update or escalate tickets as needed

Org Admin

• Open Command Center
• Review Applications
• Review Members and Roles
• Check Entitlements and support posture

Onboarding

• Open Onboarding Dashboard
• Review requested apps
• Review onboarding tasks
• Review custom discovery items

Executive Viewer

• Open Executive Overview
• Review application posture
• Review support trends
• Review package usage and readiness summaries

Where to get help

If you need help while using NxtLayr:

• search the Help Center
• use Knowledge Base
• contact your administrator
• create a support ticket if appropriate