Customer Support Team Launch Message Template

Use this template when launching NxtLayr to support users who will manage tickets and frontline operational work.

Template

Welcome to NxtLayr. You can now use the platform to manage support workflows, review tickets, use operational knowledge, and track workflow changes.

To get started:

• sign in using your approved account
• review Support Workspace
• review Knowledge Base
• review Notifications
• confirm your notification preferences
• use the Help Center links below

Helpful links:

• Support Agent Guide
• Support Agent Quick-Start Checklist
• Support Workspace
• Best Practices for Support Workflows
• Notifications Overview
• Troubleshoot Notifications

Best practice

Make sure support users know how to use both Support Workspace and Knowledge Base on day one.