Customer Administrator First-Week Plan

This guide helps customer administrators structure their first week in NxtLayr so the organization starts with the right visibility, access, and operational patterns.

Day 1

Focus on:

• sign-in validation
• role confirmation
• landing page validation
• opening Applications, Support, Members, and Entitlements
• confirming Help Center access

Day 2

Focus on:

• reviewing organization members
• confirming role assignments
• checking application inventory
• identifying missing or unclear onboarding items

Day 3

Focus on:

• reviewing support posture
• reviewing notifications
• confirming entitlement usage
• reviewing role-specific training materials for end users

Day 4

Focus on:

• reviewing onboarding posture
• reviewing requested apps
• reviewing any custom discovery needs
• identifying blocked work or ownership gaps

Day 5

Focus on:

• confirming the main user groups know where to start
• validating self-service support paths
• confirming admins know where to review approvals, notifications, and operational posture

Best practice

Use the first week to establish usage habits, not only access. The goal is to make sure users know which pages they should rely on day to day.