Customer Success Criteria for the First 30 Days
Updated 2026-04-25
What good early adoption looks like during the first 30 days on NxtLayr.
This guide helps define what "good early adoption" looks like during the first 30 days of using NxtLayr.
Good early signals
Common success signals include:
- users can sign in successfully
- landing pages and roles look correct
- core users are using their main workspaces
- tickets are being created and tracked correctly
- onboarding work has clear ownership
- requested apps and discovery are being reviewed
- comments and attachments are used where appropriate
- notifications are working and understood
Role-specific success signals
Standard Users
- know how to create tickets
- know how to check My Tickets
- know how to use Knowledge Base
Support Agents
- working tickets consistently
- using Knowledge Base and comments
- reviewing notifications regularly
Org Admins
- reviewing applications, members, and entitlements
- understanding support posture
- guiding role access correctly
Onboarding/Internal Users
- assigning work clearly
- reviewing requested apps and discovery
- using activity and attachments for context
Best practice
Define a small number of adoption behaviors by role instead of trying to measure every possible action.